Privacy Policy

We collect account details such as your name, email address, sign-in records, organization membership, and subscription status. We also store the websites, imported content, files, assistant settings, and instructions you choose to provide.

When someone uses a published assistant, we may process conversation messages, reaction feedback, follow-up contact details, visitor and session identifiers, the page URL, timestamps, and basic request information used for security and abuse prevention.

We use information to authenticate accounts, import website knowledge, generate assistant responses, show conversations and analytics, capture requested follow-ups, send service emails, manage subscriptions, prevent abuse, troubleshoot problems, and improve reliability.

We do not sell personal information. We do not use visitor contact details to market unrelated products.

We share only the information needed for providers to perform services for us. Current providers include Stripe for billing, OpenRouter and its selected model providers for AI responses, Firecrawl for website import, ZeptoMail for transactional email, Vercel for hosting and analytics, and our database infrastructure.

Those providers process information under their own security and privacy terms and may operate in countries different from yours.

Businesses using chatwithwebsite.com decide what their assistant asks visitors to provide and how they use captured conversations or leads. Visitors should review the privacy notice of the website they are visiting as well as this policy.

Do not send passwords, payment-card details, government identifiers, health records, or other highly sensitive information through the chat widget.

We use cookies and similar browser storage for sign-in, language preference, session continuity, and essential product behavior. We retain information while an account is active and as reasonably needed for service operation, security, dispute resolution, and legal obligations.

We use access controls, encrypted connections, tenant-scoped data access, request limits, and other safeguards. No online service can guarantee absolute security.

Account owners can review and change many account, assistant, knowledge, conversation, and follow-up settings in the dashboard. You may ask to access, correct, export, or delete personal information, subject to identity verification and applicable exceptions.

Website visitors seeking access to or deletion of a business conversation should normally contact that business first because it controls how the assistant is presented and used on its website.

The service is designed for businesses and is not directed to children. Do not knowingly submit a child's personal information without appropriate permission.

We may update this policy when our practices or providers change. Material updates will be reflected on this page with a new updated date.